Terms & Conditions

Introduction

Welcome to the eastbaykart.com ("Website" or "Eastbaykart.com") service provided by EastBayKart Infosolution Pvt Ltd. This website/app is owned and operated by by EastBayKart Infosolution Pvt Ltd. (EastBayKart Infosolution Pvt Ltd ' or 'EastBayKart', 'we' or 'us' or 'SSL'). Registered office: C-75, Sector-10, Noida, Utter Pradesh – 201301. In using the Eastbaykart.com service, of EastBayKart Infosolution Pvt Ltd you are deemed to have accepted the Terms and Conditions of the agreement listed below or as may be revised from time to time, which is, for an indefinite period and you understand and agree that you are bound by such terms till the time you access this website/app. If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website/app, please write to us at support@eastbaykart.com

Terms & Conditions for Coupon's & Discounts

  • The offer is valid only for orders placed on www.eastbaykart.com and on our App
  • Maximum discount applicable is Rs.1000
  • To avail this discount, please type the coupon code in the 'Coupon Code' box provided on the shopping cart page during checkout.
  • Coupon will not be applicable during End of Season Sale.
  • The offer is valid only for successful/approved transactions.
  • No two offers can be available simultaneously.
  • The discount offer cannot be combined or exchanged with any other offer provided by www.eastbaykart.com

Terms & Conditions for COD

  • The Minimum order value for COD is Rs.499/-
  • The Maximum order value for COD is Rs. 10,000
  • Please make ONLY Cash Payment at the time of delivery.
  • Cash to be paid before accepting and opening the parcel.
  • There are no additional delivery charges for COD option
  • Account and registration obligations

Customers opting for guest checkout will be automatically registered once order is successfully placed.

Your Information is defined as any information you provide to us in the registration, buying or listing process, in the feedback area or through any e-mail feature or a written letter or form mailed or submitted to any of our stores and offices. We will protect your Information in accordance with our Privacy Policy . If you use the Website/app, you are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Eastbaykart shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you know or suspect that someone else knows your password or suspect any unauthorised use of your password you should notify us by contacting us immediately through the address provided in the beginning of this agreement. If Eastbaykart.com has reason to believe that there is likely to be a breach of security or misuse of the Eastbaykart.com Website/app, we may require you to change your password or we may suspend your account without any liability to Eastbaykart.com.

You also agree and confirm:
To provide true, accurate, current and complete information about yourself as prompted by Eastbaykart registration form or guest details form (such information being the "Registration Data").
That in the event that a non- delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by Eastbaykart.com for redelivery shall be claimed from you and you shall pay such cost.
You will provide authentic and true information in all instances where such information is requested of you. Eastbaykart.com reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), Eastbaykart.com has the right in its sole discretion to reject the registration and debar you from using the Services of Eastbaykart.com and or other affiliated website/app without prior intimation whatsoever.
That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale and invitation of offer included in the item's description.
 
Pricing information
While Eastbaykart.com strives to provide accurate product and pricing information, pricing or typographical errors may occur. Eastbaykart.com cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Eastbaykart.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mis-priced, Eastbaykart.com may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and Eastbaykart.com will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellationIn the event that Eastbaykart.com accepts your order the same shall be debited to your credit / debit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to Eastbaykart.com dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit / debit card account.
 
Cancellation by eastbaykart.com
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will inform you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your credit / debit card has been charged, the said amount will be reversed back in your Card
We will seek authorization on your Card for the aggregate amount of the order placed by you, however, we may charge your card (capture) only with the amount corresponding to the actual portion of the order that we are able/willing to fulfill, and any associated shipping charges/taxes and levies etc. Any surplus amount, for which we might have originally sought and received an authorization on your card from your Card Issuer, if not captured by us in the time period stipulated by our Merchant Banker, will not be captured / charged. If however the same is charged to your card / bank account in error, we will refund it as soon as the same is realized by us or brought to our notice, whichever is sooner. Eastbaykart.com reserves the right to capture / charge your card to the full or partial authorized amount for the concerned order
 
Cancellations by the customer
You may cancel your order or some items in your order before we bill and ship the items. You may also exchange the merchandise or get a refund by returning the merchandise (with the exception of perishables, made to order, or items of personal hygiene such as under garments and cosmetics) in unused, saleable condition in its original packaging along with original tags, for a return or an exchange, within 15 days from the date on which these goods are delivered. For details of how to exercise this right please see our Returns Policy.
Eastbaykart.com does not accept returns or exchanges of jewellery, fragrances, cosmetics, sunglasses, innerwear (under garments), swimwear, and any made to order or altered merchandise. In case we receive a cancellation notice and the order has not been processed /approved by us, we shall cancel the order and refund the entire amount, if any, charged to your card. The customer agrees not to dispute the decision made by Eastbaykart.com and accept Eastbaykart.com decision regarding the cancellation.
 
Colors
We have made every effort to display the colors of our products that appear on the Website/app as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.